• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8V2AV)
Microsoft Windows 11

Hey, i own a victus gaming laptop and recently one of the cables tears not allowing me to see my screen but the laptop still works. Is there anyway i could pay to get it fixed?

 

1 REPLY 1
HP Recommended

@nick785 wrote:

Hey, i own a victus gaming laptop and recently one of the cables tears not allowing me to see my screen but the laptop still works. Is there anyway i could pay to get it fixed?

 


Check warranty

 

go online and get estimate

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

Looking here it appears the cable connecting the screen to the motherboard is #7

https://support.hp.com/gb-en/document/c07596026

There are 5 different parts listed as there are 5 different screens

 

If wanting to DIY fix the laptop there is a disassembly video here

https://www.youtube.com/watch?v=OUDl4XvvGkk

If you can locate the damaged cable then compare it to ones available. 

Possibly the part number will be on the torn cable else try to match the picture to what is available at eBay

or https://partsurfer.hp.com/partsurfer/ putting in each of the 5 part numbers

 

I assume connecting an external monitor to laptop everything works else not worth fixing.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.