cancel
Showing results for 
Search instead for 
Did you mean: 
HEMIL03
New member
1 0 0 0
Message 1 of 2
215
Flag Post

CAMERA NOT WORKING IN ALL IN ONE DESKTOP

HP Recommended
20-003IN
Microsoft Windows 10 (64-bit)

WHENEVER I OPEN CAMER IT GIVES AN ERROR THAT 'WE CANT FIND CAMERA". PLEASE HELP

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@HEMIL03 Welcome to HP Community!

 

I understand that camera is not working.

 

Please perform the below steps and check.

 

Power reset the PC

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Check for any pending Windows update on the PC

 

Install updates using HP Support Assistant which install all the required drivers on the PC

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  Try using the camera.

Note: If you do not have HP Support Assistant installed, Click here to download the same. 

 

Check in device manager if the webcam is detected.

  • Search windows for 'Device manager' > Click Imaging devices
  • If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
  • If Device Manager does not recognize the webcam after the scan, Use Microsoft System Restore to go back to a time when the Webcam was working properly. If problems persist, the webcam may have become unplugged internally and requires service.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation