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‎10-20-2020 09:42 AM

HP Recommended
Product: hp 22-c0039 full-hd all-in-one
Operating System: Microsoft Windows 10 (32-bit)

Just bought this computer October 3rd, 2020 and the camera won't work. It is built into the the monitor and I just had a Zoom call and it was just a black screen.

2 people had the same question
4 REPLIES 4

‎10-23-2020 08:36 AM

HP Recommended

@kirstennnnb

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-all-in-one-pc-22-c0000i/38096253/model/22700085/document/c03...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎10-23-2020 09:14 AM

HP Recommended

Thanks, those steps worked and now the camera is working on Zoom.

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‎10-24-2020 04:13 AM

HP Recommended

@kirstennnnb

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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‎10-26-2020 10:47 AM - edited ‎10-26-2020 10:49 AM

HP Recommended

I just had another Zoom call and it still wasn't working. The screen was completely black. No other applications were open using the camera, but when I check the Zoom settings to check the video when I'm not in a meeting, it works fine. The white light next to the camera was on saying the camera was working and the camera cover is off the camera.

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