cancel
Showing results for 
Search instead for 
Did you mean: 
kirstennnnb
Level 1
3 2 0 0
Message 1 of 5
2,554
Flag Post

Camera Not Working/Black Screen

HP Recommended
hp 22-c0039 full-hd all-in-one
Microsoft Windows 10 (32-bit)

Just bought this computer October 3rd, 2020 and the camera won't work. It is built into the the monitor and I just had a Zoom call and it was just a black screen.

4 REPLIES 4
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 5
Flag Post
HP Recommended

@kirstennnnb

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-all-in-one-pc-22-c0000i/38096253/model/22700085/document/c03...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
kirstennnnb
Author
Level 1
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks, those steps worked and now the camera is working on Zoom.

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 4 of 5
Flag Post
HP Recommended

@kirstennnnb

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
kirstennnnb
Author
Level 1
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

I just had another Zoom call and it still wasn't working. The screen was completely black. No other applications were open using the camera, but when I check the Zoom settings to check the video when I'm not in a meeting, it works fine. The white light next to the camera was on saying the camera was working and the camera cover is off the camera.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation