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10-20-2020 09:42 AM
Just bought this computer October 3rd, 2020 and the camera won't work. It is built into the the monitor and I just had a Zoom call and it was just a black screen.
10-23-2020 08:36 AM
I reviewed your post and I understand that the webcam is not working on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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10-26-2020 10:47 AM - edited 10-26-2020 10:49 AM
I just had another Zoom call and it still wasn't working. The screen was completely black. No other applications were open using the camera, but when I check the Zoom settings to check the video when I'm not in a meeting, it works fine. The white light next to the camera was on saying the camera was working and the camera cover is off the camera.