Can not open icons on my desktop. If I refresh it tells me request throttled.

[Nancynak]

cannot open apps on my desktop.  if I refresh it tells me request throttled.

[Nal_NR]

Hi @Nancynak,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The issue you're experiencing with your HP Pavilion All-in-One - 27-d0230z, where you cannot open apps and see a "request throttled" message, could be related to several factors, including system resource overload, software issues, or even network-related problems. Here are some steps you can take to troubleshoot and resolve the issue:

1. Restart Your Computer:

• A simple restart can sometimes resolve temporary issues by refreshing the system and clearing out any processes that may be stuck or overloaded.
• Press and hold the power button until the computer shuts down, then turn it back on.

2. Check for Software Updates:

• Windows Updates: Go to Settings > Update & Security > Windows Update and check if there are any pending updates. Install them if available.
• App Updates: Ensure that the apps you are trying to open are up to date. You can check for updates in the Microsoft Store if the apps are installed from there.

3. Clear Temporary Files:

• Sometimes, accumulated temporary files can cause issues with app performance.
• Press Win + R, type temp, and press Enter. Delete all the files in the folder that opens.
• Then, press Win + R, type %temp%, and delete all files in that folder as well.
• Empty your Recycle Bin afterward.

4. Check for Malware or Viruses:

• Run a full system scan using your antivirus software to ensure that there are no malicious programs interfering with your system.
• You can also use the built-in Windows Security tool (Windows Security > Virus & threat protection) to perform a scan.

5. Check System Resource Usage:

• Press Ctrl + Shift + Esc to open Task Manager.
• Check the CPU, Memory, and Disk usage. If any of these are near 100%, it could be causing the system to throttle requests.
• If you see any apps or processes using a lot of resources, try ending those tasks (right-click and select "End task").

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Nancynak,

Please find the remaining steps below. 

6. Disable Startup Programs:

• Too many startup programs can slow down your system and cause issues.
• In Task Manager, go to the "Startup" tab and disable any non-essential programs that start when your computer boots up.

7. Reset the Microsoft Store Cache:

• If the issue is related to apps from the Microsoft Store, resetting the Store cache might help.
• Press Win + R, type wsreset.exe, and press Enter. A blank Command Prompt window will open, and after a few moments, the Store will open. This indicates that the cache has been reset.

8. Perform a System Restore:

• If the issue started recently, you could try performing a System Restore to revert your system to a previous state when it was working fine.
• Go to Control Panel > System and Security > System > System Protection > System Restore and choose a restore point before the issue starts.

9. Create a New User Account:

• Sometimes, issues can be specific to a user profile. Creating a new user account can help determine if this is the case.
• Go to Settings > Accounts > Family & other users and create a new user account. Log into that account and see if the issue persists.

If none of the above solutions work, there may be a deeper issue with the system. Contacting HP Phone Support for further assistance would be advisable.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.