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‎10-24-2024 07:42 AM - last edited on ‎10-24-2024 12:27 PM by Retired

HP Recommended
Product: HP E24 G4 FHD

Hi,

 

One of our customers has an in-warranty display which I can't log a ticket for, as it says the SN is incorrect, these are the details provided by the customer:

 

[personal info removed]

For HP E24 G4 FHD

 

I'm not sure which SN is the correct one, he provided me 2 as the first one didn't work on the site. I can't raise a ticket, I tried raising a ticket for software via email and explain that it was for a monitor, but this was closed/ignored. Please can I just raise a support ticket to arrange for a warranty replacement without needing to call in to you? 

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