Charger Plugged in yet Not Laptop is not charging

[Mansi1722]

Hi there...  

I bought the HP 14s on Jan 3,2021. Since past a week it wasn't charging despite plugged in.  Have tried almost all steps like pressing the power for 20 secs  then placing the adapter back to pp but all was in vain  ..then took it to the service  center back and now again same issue .. 

What to do now? Next month it would be 2 yrs  of laptop. And within two yrs battery issues! 

[sandytechy20]

@Mansi1722

Welcome to the HP support community.

I understand that your notebook is not charging, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.