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Alexikan
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Message 1 of 2
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Check video cable

HP Recommended
Xp598A
Other

Hello guys, my hp monitor it’s showing this next message on screen “Check video cable” I have tried so many other HDMI cables and I also try a HDMI to dvi connection, but it’s still showing the same message on screen.. 

I went trough the internet and I see that HP monitor have a “HDMI connector (digital) select models” Does that mean an specific HDMI cable ? 
I am using a play station 4 to use my monitor with HDMI cable. 
I got this monitor not a while ago and I don’t know what is going on with it.

i will always be appreciated if you guys help, thank you. 

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The_Fossette
HP Support Agent
HP Support Agent
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@Alexikan,

 

I reviewed your post and I understand that you are not getting any display on the monitor when connected to the play station.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you using any converters/adapters to connect the monitor to the PS4?

What is the exact model of your monitor?

 

Meanwhile, I recommend you connect the monitor to a Windows PC and check whether the display is working fine.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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