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Screenprob19
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Message 1 of 2
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Color problem

HP Recommended
All-in-One 22-b013w

It seems ever since i tried to set up a screensaver (that doesn't work), if my screen sits idle too long the colors get badly distorted to the point you can't read 99% of the screen. Mostly turns black with some green, red and yellow. I have tried to turn off the screensaver but it doesn't help.

 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Screenprob19

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Try re-installing the display driver - 


1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 
 

Also, try these steps to update the computer - 

 

Step 1 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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