Computer black light

[HTerry]

My daughter was sitting at the computer yesterday when the screen went staticy. We turned it off and today when we turn it on it's all a black light. What can I do? I have to work today on this computer please help!

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

Sorry to hear this. Is this your PC (Link)?

What operating system?

Any mouse activity on the black screen?

Look, it could be a hardware problem requiring service or a Windows Update problem.

Need more info.

Regards

[HTerry]

Yes it is my computer. We use it for the kids homework and for my side work.  I am kinda computer illiterate so please bare with me. Windows 10 I believe. When turned on you can see a fai t glow but nothing on the screen at all, just black. When the screen times out and wiggle the mouse light comes back on. 

[Grzwacz]

Hi HTerry,

Thanks for verifying the product number and the operating system.

I think you may have a hardware problem if you have a black screen with no mouse activity on the screen.

I can't isolate a hardware problem or an operating system problem using the information you are providing.

It could also be a Windows 10 Update issue. 

Start the PC.

Tap "ESC" to see if you can get to the HP EFI "Startup Menu". You have a system problem if you cannot run this command.

Your PC is circa 2014 and it shipped from HP with Windows 8.1.

I would have a local PC tech take a look.

Regards