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HP Recommended
HP Pavilion - 15-cs3014nf

Good Morning everyone

I have a HP Pavilion 15-cs3014nf with an Intel UHD graphics 620 and an Intel core i5-1035G1 Ice Lake processor. I am using a third party adapters in order to use 2 additional screens but my computer only recognize one.

I have read in the specs of my processor that I can run up to 3 screens. Can someone please help to solve this problem so that I can run the 2 additional screens

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Coco243 

 

The specs of your machine is

 

        https://support.hp.com/au-en/document/c06507280

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@Coco243 

 

The specs of your machine is

 

        https://support.hp.com/au-en/document/c06507280

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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