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- Connect 2 screens issue

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12-22-2022 10:49 AM
Good Morning everyone
I have a HP Pavilion 15-cs3014nf with an Intel UHD graphics 620 and an Intel core i5-1035G1 Ice Lake processor. I am using a third party adapters in order to use 2 additional screens but my computer only recognize one.
I have read in the specs of my processor that I can run up to 3 screens. Can someone please help to solve this problem so that I can run the 2 additional screens
Thanks
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Accepted Solutions
12-22-2022 03:25 PM
The specs of your machine is
https://support.hp.com/au-en/document/c06507280
It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors (only), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
For more connectivity, please use
True Universal Docking Stations
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-22-2022 03:25 PM
The specs of your machine is
https://support.hp.com/au-en/document/c06507280
It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors (only), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
For more connectivity, please use
True Universal Docking Stations
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.