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‎02-25-2021 09:54 PM - last edited on ‎03-09-2021 07:05 AM by

HP Recommended
Product: HP Envy 23 Beats Audio
Operating System: Microsoft Windows 10 (64-bit)

HP Reference Number: 5062117829 Product Description:  HP 24f 24-inch Display Product Number: 2XN60AA

[personal information removed]Case Subject:  Envy 23 Touch Screen All in one PC OS Build 18363.1379 Windows 10 adding the second monitor display HP 24F DISPLAY Serial # 3cm0480wmd (No touch screen) with HDMI cable. Not working. Will not register the second monitor with the provided HDMI cable. Both systems have HDMI capabilities. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2021 02:45 PM - edited ‎03-02-2021 11:37 AM

HP Recommended

HDMI input only on the Envy 23 All-In-One system serial# 8CC502005Q MODEL # 2-o0014

Possibly need USB to HDMI adapter (output). Connect HP 24F Display HDMI Cable.

(Does not have a USB-C port).

Updated Windows 10 HDMI Port not working after Windows 10 Upgrade.
Method 1: 
1. Tap on Windows Key.
2. Click on the Search bar.
3. Type “Troubleshooting” without the quotes and click on Troubleshooting.
4. Click on View All and then click on Hardware and Devices.
5. Click on Next and follow the instructions.

Method 2:  drivers in compatibility mode and check if it helps.
1. Tap on Windows Key and click on the Search bar.
2. Then type” Troubleshooting” without the quotes and click on Troubleshooting.
3. Click on View All on the left panel of the screen.
4. Then click on Program Compatibility Troubleshooter.
5. Click on Next and follow the instructions.
"uninstall the graphics drivers from device manager and install the latest graphics driver"

 

All fixed! 

 

HDMI input only on the Envy 23 All-In-One system serial# 8CC502005Q MODEL # 2-o0014

*** Must get a USB to HDMI adapter (output) to Connect HP 24F Display HDMI Cable *** Product: j5create USB to HDMI Display Adapter- USB to HDMI 1080P cable converter adapter for Windows 10/8.1/8/7, XP, and Mac OS. 

Link: https://www.amazon.com/gp/product/B01HIV2XR6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Note HP Envy 23 (Does not have a "USB-C" port). Updated with Windows 10 Upgrade. 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-26-2021 02:30 PM

HP Recommended

@R10D7 

 

What is your HP Envy 23 Beats Audio  ? How do you connect them ? You HP Envy 23 Beats Audio  machine may not have video out port.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-26-2021 02:45 PM - edited ‎03-02-2021 11:37 AM

HP Recommended

HDMI input only on the Envy 23 All-In-One system serial# 8CC502005Q MODEL # 2-o0014

Possibly need USB to HDMI adapter (output). Connect HP 24F Display HDMI Cable.

(Does not have a USB-C port).

Updated Windows 10 HDMI Port not working after Windows 10 Upgrade.
Method 1: 
1. Tap on Windows Key.
2. Click on the Search bar.
3. Type “Troubleshooting” without the quotes and click on Troubleshooting.
4. Click on View All and then click on Hardware and Devices.
5. Click on Next and follow the instructions.

Method 2:  drivers in compatibility mode and check if it helps.
1. Tap on Windows Key and click on the Search bar.
2. Then type” Troubleshooting” without the quotes and click on Troubleshooting.
3. Click on View All on the left panel of the screen.
4. Then click on Program Compatibility Troubleshooter.
5. Click on Next and follow the instructions.
"uninstall the graphics drivers from device manager and install the latest graphics driver"

 

All fixed! 

 

HDMI input only on the Envy 23 All-In-One system serial# 8CC502005Q MODEL # 2-o0014

*** Must get a USB to HDMI adapter (output) to Connect HP 24F Display HDMI Cable *** Product: j5create USB to HDMI Display Adapter- USB to HDMI 1080P cable converter adapter for Windows 10/8.1/8/7, XP, and Mac OS. 

Link: https://www.amazon.com/gp/product/B01HIV2XR6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Note HP Envy 23 (Does not have a "USB-C" port). Updated with Windows 10 Upgrade. 

 

Was this reply helpful? Yes No

‎03-02-2021 11:29 AM

HP Recommended

All fixed! 

 

HDMI input only on the Envy 23 All-In-One system serial# 8CC502005Q MODEL # 2-o0014

*** Must get a USB to HDMI adapter (output) to Connect HP 24F Display HDMI Cable *** Product: j5create USB to HDMI Display Adapter- USB to HDMI 1080P cable converter adapter for Windows 10/8.1/8/7, XP, and Mac OS. 

Link: https://www.amazon.com/gp/product/B01HIV2XR6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Note HP Envy 23 (Does not have a "USB-C" port). Updated with Windows 10 Upgrade. 

Was this reply helpful? Yes No
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