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09-03-2019 04:10 AM - edited 09-03-2019 04:15 AM
Looking to get a screen repaired for the mentioned product. I know the screen part number is 788625-001 however it seems to be very rare. I'm willing to do the repair myself too, but would like to know what my options are, including the cost for HP or another service to repair it.
09-05-2019 09:28 AM
Welcome to the HP Support Community!
I recommend you contact support and they will assist you with the available service option for the computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
09-06-2019 04:40 AM - edited 09-06-2019 04:58 AM
This has nothing to do with a motherboard 🤔. This concerns a screen - which I provided a part number for (788625-001). As I said, I cannot contact HP support as they require me to purchase a technical support pack - I cannot call them for free, as my product is no longer under warranty. I merely need some sort of rough price of repair to my machine because the screen is broken OR a rough price for the part itself so I can undergo the repair personally.
EDIT: I see you've taken 'motherboard' out of your post. This still doesn't make it an acceptable solution.