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Critical situation of mine desktop

HP Recommended
hp 18-5019il
Microsoft Windows 7 (64-bit)

Mine desktop is HP 18-5019il 

Have 2gb ram


Hard drive is 500gb

Cpu speed:- 2.41 GHz (2.67 GHz max turbo boost)

Cpu cores:- 4

Cpu cache: 2M

TDP:- 10 W systen on a chip (Soc) design chipset and processor are combined integrated graphics: intel HD graphics

HP Support Agent
HP Support Agent
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HP Recommended

@Aman39 Welcome to HP Community!


I understand that you would like to upgrade the RAM.


I have checked the specification of your product.


Memory upgrade information

  • Dual channel memory architecture

  • Two 204-pin DDR3 SODIMM sockets

  • Supports PC3-10600 (DDR3-1333)

  • Non-ECC memory only, unbuffered

  • Supports 1 GB, 2 GB, and 4 GB SODIMMs

  • Supports up to 8 GB on 64-bit system


    Maximum memory shown reflects the capibility of the hardware and can be limited further in the operating system.

    You can upgrade to 8GB RAM.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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