DESKTOP LIGHT ALWAYS ON

[enrica3]

Hello, my desktop always has the screen light on (yellow, even when it's turned on. How can I fix that please? Thank you!

[asmita6658]

Hi @enrica3

Welcome to the HP Support Community. I'd be happy to assist you with the light issue. 

Let's try these steps to perform a power reset on the computer - 

1. Shut down the computer, then disconnect the power cord from the rear of the computer.
2. Press and hold down the power button for at least 10 seconds, then release it. The power light indicator might turn on briefly then go out.
3. Reconnect the power cord, then turn on the computer to confirm if the issue is resolved.

Also, try updating the computer - 

Step 1 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

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Have a great day!