DVD won't play; CDs will on Pavilion 595

[juzekcello]

My computer does play CDs but will not play DVDs. The album description appears but nothing else happens. I have followed several online suggestions (run diagnostics, reinstalled drive, enabled AutoPlay, found Cyberlink with WinQ but nothing there helped, and read a lot of online suggestions) but to no avail. When my computer recognized a DVD, it sent me to "Find New DVD app store" (only other option was "take no action") and listed lots of apps. Do I need to download one of these, and if so, which one? I don't need a new DVD player, just the one in my desktop to work. BTW, also have a Rodzon A11 External DVD Drive which I bought with the computer, and I get the same results with it.

[Paul_Tikkanen · Accepted solution]

Hi:

Since your PC came with a DVD from HP, they should have installed software that would play DVD's.

The only suggestion I can offer, would be to install the free VLC Media player and see if that will get the DVD's to play.

VLC - Microsoft Store Apps

[juzekcello]

Thanks!! I should have asked my question before spending hours trying to fix the problem myself. You answered promptly and your suggestion worked perfectly! I'm a happy person just now

[Paul_Tikkanen]

You're very welcome.

Shame on HP for not including the DVD playing software on PC's that come with DVD's.

W10 does not have built in DVD playing software like W7 did.