cancel
Showing results for 
Search instead for 
Did you mean: 
Francois76
New member
1 0 0 0
Message 1 of 2
145
Flag Post

Damaged Laptop Screen

HP Recommended
HP ENVY Notebook m7-u109dx

Hi. My touchscreen laptop is broken and severely damaged. It will need to be completely replaced. The screen also is semi detached from fram, so frame/wiring also need to be fixed. I was wondering how would I be able to set up a case so I can maybe send it in to get it fixed.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 2 of 2
Flag Post
HP Recommended

@Francois76

 

I reviewed your post and I understand that the computer is damaged and you are looking for repair options.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation