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MohammedAlharbi
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Message 1 of 2
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Desktop monitor issue

HP Recommended
Microsoft Windows 7 (32-bit)

Good night, 

I hope my message finds you well..

My issue is with display monitor. I have tow monitors connected on the same desktop ( monitor 1 and monitor 2 ), but only one of them working ( monitor 1 is on and monitor 2 is off ( black) ). I changed the port connection between the two monitors and what happened is monitor 1 become off and monitor 2 became on. I checked all the settings and found ok. Then I changed the graphics card but still the issue remain.

 

please advise what could be done to fix this issue  

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MohammedAlharbi

 

Welcome to HP support community.

 

Provide the computer model number or the product number?

How are the monitors connected to the computer?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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