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jhaas13
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Desktop powers up, but screen stays black

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Desktop All-in-One Pavilion 23
Microsoft Windows 8.1 (64-bit)

I know it's an old deskto, but still worked great until this morning.  It was working fine, then did a minor update that required a reboot.  It came back up and then kept shutting down.  I found a page that said to unplug everything, hold the power button for 15 second and then plug back in and restart.  Did this a few times.  The desktop now stays on (light is solid white and you can hear the fan going), however, the screen stays blank.  

Any help would be appreciated on what to do and is it even worth it to get fixed?

Thanks.

5 REPLIES 5
KrazyToad
HP Support Agent
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@jhaas13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test > Extensive

 

If all the Tests pass, try a System Recovery using the Recovery Media.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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jhaas13
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Krazy Todd-

Thanks for the reply.  I have not gotten it to work, as I only have a wireless keyboard and mouse and the screen stays black whenever I power it back up.  However, I just got a keyboard and mouse, via USB, so I am going to try it again and will let you know.

Thanks for the help again.

 

Jerry.

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praveen196
HP Support Agent
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@jhaas13

 

Please perform the previous post steps and let us know.

 

If you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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jhaas13
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I have tried to follw the steps you have suggested and nothing works.  The screen just stays black.  I can hear the system turn on, but nothing appears on the screen.  Anyother suggestions?

Thanks.

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The_Fossette
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@jhaas13

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03518165

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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