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mybodyisatemple
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Desktop screen tilts forwards

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All-in-One 24-g099na
Microsoft Windows 10 (64-bit)

All-in-One 24-g099na came back from warranty repair with screen tilting forwards which is now causing a problem in viewing.

Is it possible that the legs were replaced incorrectly and if so can I remove them to turn legs round so easier to see the screen?

3 REPLIES 3
KrazyToad
HP Support Agent
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@mybodyisatemple

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

If you are comfortable removing and turning the legs around you can try it else I suggest you contact HP Support since the Notebook just came back from repair

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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mybodyisatemple
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I removed the legs but the fitting into the screen base is shaped to fit only one way round.

The screen tilt forward is therefore something I will have to live with but thanks for responding and suggestions.

 

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KrazyToad
HP Support Agent
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Thanks for keeping me posted

 

If you need the computer right now for work then you can always adjust with it and once you feel you can be without the computer for sometime, I would suggest you contact HP Support to get it Serviced

 

Thank you

KrazyToad
I Am An HP Employee

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