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Disabled touch screen, cant re-able it

HP Recommended
Pavilion 23-f364
Microsoft Windows 10 (64-bit)

Disabled touch screen driver due to ghost touch issue. Tried to re-enable it, but it wouldn't show up in the device manager unless i selected 'show hidden devices' and then it wouldn't give me the option to enable it. So i uninstalled it, but now it doesn't show up even if I select 'scan for hardware changes'. I have tried troubleshooting hardware but that doesn't due anything. System info says that 'no pen or touch input is available for this display'. YES this computer is a touch screen one as I've used it for years.

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@AZ14 Here's all you need to know & do, to fix the issue:

  • Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: click here for details


If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here


if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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