cancel
Showing results for 
Search instead for 
Did you mean: 
lmwapner
Level 2
21 8 1 0
Message 1 of 4
906
Flag Post

Solved!

Display Brightness HP Envy RE TS 23-k100xt

HP Recommended
HP Envy RE TS 23-k100xt
Microsoft Windows 10 (64-bit)

Greetings:

 

I posted this one month ago with no luck.  For some reason the thread was marked resolved.  So, I try again.
I see no way whatsoever to adjust the display brightness on my all-in-one HP Envy RE TS 23-k100xt.  There is no slider anywhere.  I've checked Display Settings and the Action Center.  The screen itself has no buttons to do this.  Someone in this group suggested I try HP Smart Friend Support.  This feature is no longer available, possibly related to COVID-19.  I've been advised to give HP remote access to see what's going on.  This feature is also no longer available.  I've been advised to do a factor reset which I'd rather not do without HP Tech Support, which currently does not exist.  All drivers are up to date.

Short of third party tech assistance, does HP offer any support of any kind for this out of warranty issue.  The Virtual Assistant is, as one would expect, virtually worthless.

 

Suggestions?  mHelp?

 

Thanks,

 

LW

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
lmwapner
Author
Level 2
21 8 1 0
Message 3 of 4
Flag Post
HP Recommended

I finally figured this out.  To adjust the display brightness I go to Program Files (X86) -> Hewlett-Packard -> HP My Display -> DTune.exe.

 

 

View solution in original post

0 Kudos
3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
23,592 23,550 1,069 1,103
Message 2 of 4
Flag Post
HP Recommended

@lmwapner

Thank you for posting back. 

 

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
lmwapner
Author
Level 2
21 8 1 0
Message 3 of 4
Flag Post
HP Recommended

I finally figured this out.  To adjust the display brightness I go to Program Files (X86) -> Hewlett-Packard -> HP My Display -> DTune.exe.

 

 

View solution in original post

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,592 23,550 1,069 1,103
Message 4 of 4
Flag Post
HP Recommended

@lmwapner

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation