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badir66
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Display Freezes

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Since AMD Radeon R4 Graphics and Radeon R5 M330 i have a mouse and display hanging, freezing or stuttering, what is the solution?

 

all screen is stuttering, if a play a video or a game app, the sound goes fine but the display stops some seconds and resumes on the current state.

Is not a mouse problem, the display freezing happens with and without mouse moving.

If you disable on device manager (TM) R5 graphics, the stuttering stops, but that device is needed, then the pc will have a heavy fail.

 

what is happening?

how do i solve that driver bug?

2 people also have this question

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@badir66 Welcome to HP Community!

here's what you need to do, start with a hard reset as per HP standards: Click here for details.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, while you respond, you may want to perform an extensive hardware test to identify the issue:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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