Display Omen 27 settings reset after every power on

[ismenc]

Hi,

Product: Omen 27 display (1440p, 165hz g-sync), I think the first version of this display.

After close to 2 years of use, I have problems with the display.

On every power on in the morning, the settings in the monitor are being reset. The monitor appears with the "Burn in" colors  and factory mode on, and I have to configure back all the settings.

Is there any known issue related with this? (like internal battery replacement needed, like in motherboards for example)

Thank you!

[Echo_Lake]

@ismenc

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Note Before you begin: Turn off the computer.
• And disconnect all connected devices from the computer except the mouse and keyboard. This includes removing thumb drives and camera-type memory cards.

Step 1: Checking the power

Step 2: Displaying a built-in on-screen message

Step 3: Fixing a bad video connection

Step 4: Testing the video connection

Step 4: Connecting the monitor to a different computer

• Use the steps in this document:https://support.hp.com/us-en/product/hp-value-23-inch-displays/7274744/model/10402854/document/c0129... to resolve this issue or to determine if the monitor is defective.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ismenc]

Hi.

Product No. 24D33AA

No software updates

No hardware changes

No sudden poweroffs or voltage inestabilities at home

The video connection has been checked and shows no problems

The only issue is that every time i turn on the monitor, the settings such as brightness, contrast, colors etc. are being reset.

It also appears with "Burn in" colors mode enable when receive no video signal.

It is like a factory reset.

The monitor represents clear image. It is working fine except for keeping the settings.

I want to know if the monitor has a internal battery to keep this settings saved.

Thank you.

[Echo_Lake]

@ismenc

Thank you for posting back.

To get the answer to this question, no battery installed in monitor. Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.