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EHRELAINE
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Display Signal Issue - New HP Envy Desktop - Loses Signal Upon Sleep and Every Other Power-Up

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Envy TE01-0034
Microsoft Windows 10 (64-bit)

PnP Display monitor (VGA) gets signal on every second power-up of new (Mar 2020) Envy TE-01-0034 with Windows 10.  Signal is also lost when PC goes to sleep, requiring two power-ups to restore video signal.  

 

Tried second PnP monitor and got same results.  Monitor works fine when signal exists.  Changed Power Options for now to Never sleep.  There's no option in settings to eliminate a "Fast Start" option (which is a suggestion made by others who have had this "every second time" connection issue).  I have done a hard restart and nothing changed.  I have not changed anything on the BIOS as that seems premature given its a brand new computer!

 

What should I do next? 

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KrazyToad
HP Support Agent
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@EHRELAINE


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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EHRELAINE
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I had already done all those things and I just did them again.  All updates have been installed (it's a brand new computer) and the Fast Startup option has also been disabled.  I've checked this on two monitors.  Both of them only get a signal on every other power-up.  In other words, I have to power-up, power-down, and power-up to bring the display back after sleep mode or after restart or after shutdown.  

 

Please help.  

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KrazyToad
HP Support Agent
HP Support Agent
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@EHRELAINE

 

Since you have already updated all the drivers and BIOS and moreover you have tested 2 different monitors, at this point I suggest you contact HP Support for further assistance

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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