Display and computer won't sleep despite power settings

[netmama2000]

HP Pavillion Desktop TP01. Display and computer won't sleep despite power settings. New PC just set up 3 days ago

[sandytechy20]

@netmama2000 

Welcome to the HP support community.

I understand that you are getting sleep mode issues on your computer, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[netmama2000]

Thanks for answering.  I am currently not at home t try any of this and won't be back until Monday evening.  It is desktop not laptop. Just bought PC not 10 days ago. Did all the updates recommended on set up. When display failed to go to sleep I did download the support assistant and tried recommendations.  Bios update was not one if the things. Looking forward to finding a solution. Right now I just turn display off manually when I finish.

[sandytechy20]

@netmama2000

Try those steps at your leisure and let me know how it goes.