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Top Student
Posts: 6
Member Since: ‎05-18-2017
Message 1 of 3 (121 Views)

Display issue

Product Name: 27-b155qd
Operating System: Microsoft Windows 10 (64-bit)

I started it up yesterday for the first time and was testing the display. I watched a movie preview on Youtube and noticed the light on the display in the picture below. Is there any way that is a software issue? If not, how do I  return it for a replacement?

 

2017-05-17-20.29.04.jpg

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HP Support Agent
Posts: 7,028
Member Since: ‎08-11-2014
Message 2 of 3 (102 Views)

Re: Display issue

[ Edited ]

@HP-Chad

Thank you for posting on the HP Support Forums, 
 

I understand that there's a bright light pouring out of the LED Panel on your HP 27-b155qd AIO PC and correct me If I'm wrong but is that the movie - "Logan"? just curious Smiley Wink

 

And considering this is a brand new product as you've mentioned, you could go for a replacement as HP offers a 30day replacement policy on product purchased directly from HP store, alternatively you can also Contact HP for technical support as that seems to be a hardware failure.

Although to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 
 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
 

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎05-18-2017
Message 3 of 3 (97 Views)

Re: Display issue

Yes, it is Logan. Smiley Happy I got help from support via the phone and have a return label to send it back. Thank you for the response even though the problem is fixed.

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