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HP Recommended
HP Pavilion Gaming Desktop TG01-2170m CTO
Microsoft Windows 11

The desktop stopped connecting to my monitors out of nowhere, already tried switching cords and monitors and no dice

5 REPLIES 5
HP Recommended

hi

what exactly happens when you start
can you perform the tests, as explained here:

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have a pretty big problem

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

My monitors show their no input connection screens and immediately go into sleep mode so I can't see to download the test programs or run diagnostic. I have no idea what it is doing on start up since no input. I have tried restarting, disconnecting power and waiting, switching cables and switching monitors all to the same result.

HP Recommended

ok

https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-tg01-2000a/2100367769/model/21007...

this computer is fairly new, are you still under warranty?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Yes it is still under warranty but I haven't been able to contact anybody about how to go about getting it fixed and the nearest licensed store is well over an hour away

HP Recommended

have you tried the hp contact options?

What to do if you need a repair for your HP computer in US & Canada: HP How To For You | HP Support ...

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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