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‎10-11-2020 02:55 PM

HP Recommended
Product: HP Pavilion Power 580-023w
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP Pavilion Power 580-023w and I have a Lenovo M14 portable display I wish to connect via USB-C.  When I connect it to the USB-C port on my Pavilion, I get a Windows error notification that states "Display Connection Might Be Limited".  The M14 product page says my USB-C port on my PC needs to support "Display Port 1.2 Alt Mode and PD2.0". I can't find that information anywhere on HP's website.

 

How can I determine if my USB-C port on my Pavilion supports Display Port 1.2 Alt Mode and PD2.0? The product page for my desktop does not ansewr this question:

 

https://support.hp.com/us-en/document/c05638874

 

Thanks for any help!

 

....Brad

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2020 03:08 PM

HP Recommended

@Bradastan 

 

As you can see clearly from its specs, it has:

 

                USB 3.0-Type C: 1

 

You need at least USB 3.1 Gen 1 port to be able to use monitors (but not all machines).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-11-2020 03:08 PM

HP Recommended

@Bradastan 

 

As you can see clearly from its specs, it has:

 

                USB 3.0-Type C: 1

 

You need at least USB 3.1 Gen 1 port to be able to use monitors (but not all machines).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-11-2020 04:22 PM

HP Recommended

Thanks very much, I wasn't aware that version 3.1 was needed for the display over USB-C.  I will look into getting an expansion card that supports USB-C 3.1.  Thanks!

 

...Brad

 

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