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Aty332
New member
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Message 1 of 2
155
Flag Post

Dot and no clarity

HP Recommended
HP 22yh 54.61 cm (21.5) Monitor

Firstly it has 2 blue permanent dots.

Secondly the clarity dosen't seem to look like 1080p, it looks like 420p. I tested watching multiple YouTube videos. My old monitor shows better clarity.

Want a replacement or refund.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Aty332

 

I reviewed your post and I understand that you are facing issues with the display quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you performed any troubleshooting steps?

 

Meanwhile, if you are looking for a replacement or refund, I recommend you contact support and they will be able to assist you with the available service options for the monitor.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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