Dsiplay went from vertical lines to complete blackout in 2 days without any physical damage

[DC263]

I had a few vertical lines appearing on my screen initially which was completely random. This then turned darker and darker over the course of a couple of days. Just a few hours after using my laptop, I open it again and the screen stayed black.  I have tried everything and I know the laptop is turning on as my Bluetooth earphones are connecting to it, but the screen stays black ad I cannot see anything.

[Anand_Andy]

Hi @DC263,

Welcome to the HP Support Community

I understand you are facing a display issue with your HP Spectre X360 Convertible Laptop PC 14-Ea0000. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Try to connect the PC to an external monitor/TV and check if there are any lines?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

The first step that you should attempt is to make sure that the vertical white lines do not appear in the BIOS. To do this I have included the steps below.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the lines are still present, it is likely a hardware failure. Then please follow the steps mentioned in this document: HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!