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DaleRae
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Message 1 of 6
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Dual Monitors

HP Recommended
Pavilion Desktop TP01-2165z
Microsoft Windows 10 (64-bit)

I recently purchased a Pavilion Desktop TP01-2165z with dual monitors.  Before purchasing I chatted with Customer Service and verified that the system can be used with two monitors.  I also asked if I needed to purchase anything extra to set up the second monitor and was told no.  In fact, there is not a second video connection on the computer.  I chatted with support and was told I had to use the pay service to get the answer to this question.  That's ridiculous.  How do I set up 

5 REPLIES 5
Prométhée
Level 16
10,100 9,958 1,024 3,471
Message 2 of 6
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HP Recommended

Hello
from what i can see your screens may not match, but there should be two connectors

https://support.hp.com/hr-en/document/c07496573

 

Motherboard Specifications

Back I/O ports

 

  • (1) HDMI 1.4b/HDCP 2.2 port
  • (1) VGA port

 

 


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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





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DaleRae
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Message 3 of 6
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Yes there are two cables.  One HDMI which I used for the first monitor and the other a display port.  The computer has HDMI and VGA.  

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Prométhée
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Message 4 of 6
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Ok, I have already done the adapter test, but not in VGA!
So I can't advise you what exactly to use.
You need an adapter, converter in order to be able to connect a screen in hdmi, or display

if not, the computer does not have a graphics card, but problem I do not see any information about the power supply module, maybe only 180w
you could install a small graphics card, not too powerful

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 

Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





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DaleRae
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Message 5 of 6
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The monitor has a VGA connector also.  Can't I just get a VGA cable?

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Prométhée
Level 16
10,100 9,958 1,024 3,471
Message 6 of 6
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No it will not work

you need a device that will convert the signal

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 

Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





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