• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-08-2019 04:02 PM

HP Recommended
Product: E240c
Operating System: Microsoft Windows 10 (64-bit)

I have the E240c connected to an HP Pavilion Desktop running Windows 10 -- all updates up to date. I have tried the montior connected by HDMI and C=VGA -- I also have the monitor connected by USB directly to CPU (per one of the proposed solutions in the knowledge base). Nonetheless, although the webcam shows in the device monitor that it's connected and working fine and all drivers are updated, it doesn't actually show anything. Trying to access a test screen on Skype I see only a black screen. Same when trying a test video through web-based testing software. I have tried every configuration of CDMI, VGA, USB etc...nothing works. I am SOOOO fed up. What now?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.