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‎11-16-2020 06:54 AM - last edited on ‎11-16-2020 07:22 AM by Retired

HP Recommended
Product: HP Elitedesk 800 gen2
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I purchased HP Elitedesk 800 gen2 with serial number [Personal Information Removed]. 

 

I have a LG UH603V screen, 4k resolution. However if I connect it to HP Elitedesk, I can not get above 1920x1080 resolution. There are no selections possible from display settings. I have a valid Displayport to HDMI cable meant for 4k resolution. 

 

I can not really find the issue here. I have also tried to manually set the resolution with external program, with no luck. 

 

All drivers etc. seem to be up to date. 

Thanks, 

Arvo 

2 REPLIES 2

‎11-16-2020 01:40 PM

HP Recommended

@arvo92 

 

What is your HP Elitedesk 800 gen2  ? How do you connect them ?

 

Regards.

BH
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‎11-16-2020 10:42 PM

HP Recommended

My Elitedesk 800 gen2 has a Core i5-6500 cpu at 3.2GHz and 8 GB of RAM with 64bit Windows 10. 

 

On the back I have 2 Displayports and 1 VGA connection. I purchased a HAMA cable promising Ultra HD - 4k transfer (3840x2160p).

 

So I purchased the Elitedesk to be the entertainment centre and to hook it up with at TV Screen. There are no other screens attached to the Elitedesk. Everthing works flawlessly besides the UltraHD resolution is not even in the options in Dislay Settings. The maximum resolution I can pick is 1920x1080 in the drop down menu. 

 

The graphics driver is up to date. Or should I try with some older version of the driver? 

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