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HP Recommended
HP Pavilion 27 all-in-one
Microsoft Windows 11

My entire screen "pulsates" about every 12 seconds.  By pulsate I mean it shrinks slightly, almost like the screen is breathing.  This does not simply happen in an open window, but is actually the entire screen, including the Desktop itself.  The pulsating is preceded every time by a two-tone chime. Since this is so hard to describe I am up including a dropbox link to a video of the problem below.   When the pulse happens, all operations are momentarily stopped and sometimes the cursor shifts positions.  Certain windows may also close during the pulse, though these tend to me pop-up type windows- program windows do not seem to be affected. This is a Pavilion  27 all-in-one running an AMD processor and Widows 11 Home.  It's a fairly new unit, having been purchased January of 2022.  So far I have run the on board diagnostics which have all passed, with the exception of the video test, which cancels out each time.  It does not render a "fail" but the pulse causes the test to cancel each time.  Any help would be appreciated.

 

[Content Removed]

6 REPLIES 6
HP Recommended

Hello @AnthonyDS 

 

Please tell me the full product name and product number (p/n) of your computer. You will find this information on the back or side of your computer printed in small alphanumeric letters.

 

Or You can do this:

 

(1) In Windows go to Search or hit [winkey] + r, type cmd and press Enter
(2) In the Command Prompt, enter the following command and press Enter:

wmic baseboard get product,Manufacturer,version

 

(3) Send me the result of the command

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

Hewlett Packard Pavilion 27 All-in-One
Model: 27-d0230z
Product ID: 3UR10AA#ABA

HP Recommended

Hello @AnthonyDS 

 

Please remove the serial number in your post, it's not allowed in the community to post it (sensitive data) !

 

(1) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 86ED)

F.51 Rev.A12.9 MBMar 7, 2022Download

 

(2) Update chipset 

Intel Chipset Installation Utility and Driver_RKL

10.1.18634.8254 Rev.A0.7 MBMay 5, 2021Download

 

(2) Update graphics (ony one will work ! Intel or NVIDIA )

Intel High-Definition (HD) Graphics Driver_RKL

27.20.100.9268 Rev.A680.3 MBFeb 19, 2021Download

or

NVIDIA GeForce Graphics Driver (Windows 11)

30.0.14.7262 Rev.C936.2 MBMar 10, 2022Download

 

(3) Update camera update

2020 5M RGB/IR FHD RGBIR Firmware update

4.0.0.12 Rev.A2.5 MBMay 7, 2020Download

 

(4) Update audio

Realtek High-Definition (HD) Audio Driver (Windows 11)

6.0.9292.1 Rev.C533.9 MBMar 9, 2022Download

 

(5) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

@ub6424 wrote:

Hello @AnthonyDS 

 

Please tell me the full product name and product number (p/n) of your computer. You will find this information on the back or side of your computer printed in small alphanumeric letters.

 

Or You can do this:

 

(1) In Windows go to Search or hit [winkey] + r, type cmd and press Enter
(2) In the Command Prompt, enter the following command and press Enter:

wmic baseboard get product,Manufacturer,version

 

(3) Send me the result of the command

 

             ⌨️


the command here will Probably say
Hp, the motherboard SSID, and its version
Example: HP 8437 1.3

 

If you want the P/N product number
the command to be given will be
Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

 

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hello @Prométhée 

 


@Prométhée wrote:

If you want the P/N product number
the command to be given will be
Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

 


Thanks @Prométhée ...

... to google it, but this command doesn't run in command shell (cmd), it's powershell, only

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

You're welcome @ub6424 
I only use Powershell, so not tested indeed with CMD
You can also find with simply the tool information system

https://support.hp.com/us-en/document/bph07555

Option 1: Use the product identification label to find your model or product number

Option 2: Use System Information to find your model and product number

 

 
System Information window
 

Option 3: Use HP Support Assistant to find your model and product number

 

Finding the product number
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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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