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Cwonder
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Message 1 of 2
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Envy 27s fell off hinge

HP Recommended
macOS 10.13 High Sierra

Hi,

I’ve been using my envy 27s for almost a year now and today as I was plugging in an hdmi cable it fell off the stand and the screen broke. I’ve heard this is a known flaw and issue - can I get it replaced for free?

I’m based in Spain if that makes any difference.

 

Kind regards

1 REPLY 1
Jacky-D
Retired
Retired
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Message 2 of 2
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HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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