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Piperlily
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Envy 34" screen is dead

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Envy 34" screen
Microsoft Windows 10 (32-bit)

Hi all. I have a HP Envy curved 34" screen that has stopped working. I paid $1400 and I would have thought you could expect it to last a bit longer than 20 months ? Has anyone else had this problem? Can't get hold of anyone at HP to help. It certainly puts me off buying another HP screen.

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Echo_Lake
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@Piperlily

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Piperlily
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Hi Echo_Lake, Thank you for touching base. The screen has not been used in months. No software updates, no hardware changes, no trouble shooting. there is nothing I can do with it because it looks to me like there is no power to the screen at all. I've tried it in different power points. no luck.

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Piperlily
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the product number is W3T65AA Z7Y02AA

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Echo_Lake
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@Piperlily

Thank you for posting back. 

 

This sounds like hardware related issue with the product as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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