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Echolita
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Message 1 of 2
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Envy Beats All in One Screen

HP Recommended
HP Envy Beats All in One
Microsoft Windows 8.1 (64-bit)

I need to replace the screen but cannot find the screen model number to order a new one. It is not available in the HP parts store and is out of warranty. The computer still works perfectly & I love it. It's the best computer I've ever had... sadly, my kid accidently cracked the screen. Thanks for all your help!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Echolita I hope you haven't been too hard on your kid, I mean accidents happen! that said, unfortunately, we don't have an option to repair or replace parts on an HP All-in-one desktop and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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