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Factory webcam stopped working

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HP All-in-One - 20-c020
Microsoft Windows 10 (64-bit)

The factory installed camera on my computer has stopped working and apparently cannot be found.  I have tried multiple websites for a solution and when i open my device manager i do not have a Camera option nor do i have an imaging option.  the camera was working perfect a few days ago and suddenly stopped.  any help would be greatly appreciated.

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HP Support Agent
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Microsoft System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. 

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here:


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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