• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-09-2017 03:36 PM

HP Recommended
Product: Pavillion 23
Operating System: Microsoft Windows 10 (32-bit)

Whenever my Pavillion 23 goes to sleep and then i wake it up, I can barely make out the images on the screen, they are so faint.  The only solution I have some up with is to do a restart.  Then the screen images are normal brightness.  Has anyone elso haf this problem and if so how did you fix it?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2017 11:21 AM

HP Recommended

Hey@BigRed12,

 

Thanks for the response.

 

I recommend you to update the following drivers and check if that solves the issue.

 

BIOS: http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70266.exe

 

Chipset driver: http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57417.exe

 

Hope this helps. Please share for more assistance.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎01-10-2017 02:02 PM

HP Recommended

Hi@BigRed12,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

Need help in Fixing the display issue caused by sleep mode. Is that, correct?

 

Please share the exact model number of the HP Product in order to help with the right solution.

 

Hope the solution answers your query. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-11-2017 02:30 PM

HP Recommended

Model 23-1250

Was this reply helpful? Yes No

‎01-11-2017 02:31 PM

HP Recommended

23-1250

Was this reply helpful? Yes No

‎01-12-2017 11:21 AM

HP Recommended

Hey@BigRed12,

 

Thanks for the response.

 

I recommend you to update the following drivers and check if that solves the issue.

 

BIOS: http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70266.exe

 

Chipset driver: http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57417.exe

 

Hope this helps. Please share for more assistance.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-22-2017 05:28 PM

HP Recommended

Downloading those two updates helped for a few days.  Now it is doing it again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.