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- Faulty Envy 13 Screen

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08-20-2022 07:36 AM - edited 08-21-2022 01:04 PM
Hi
I am using HP Envy x360 13 ay1040au that has Ryzen 7 5800U processor, 1TB SSD. Now my screen is glossy - hence I do see reflections. But along with reflections I am seeing huge colourful glares/light spread across my screen! I am heartbroken. I went down to the showroom to see if the display unit does have the same issue and to my suprise it even had the same issue. In fact, any other envy series laptop (touch) like the one with i7 11th generation also didn't had the same issue.
I went down to another showroom, and there too the display unit of the highest-paid and with best features of envy series had the same problem. Neither spectre nor pavallion nor any other series of envy (lower specs) have this issue.
Can anyone explain.