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‎03-16-2018 02:32 PM - last edited on ‎03-16-2018 02:36 PM by Retired

HP Recommended

I have searched multiple forums and this seems to be a very big problem and not being addressed as it should. I purchased a Notebook - 15-ay196nr in November 2016. I bought it to use for business purposes, got it set up, but then put it back in the box. I did power it up occasionally to update it and then put it back up as my other business laptop was still working. I brought it back out yesterday and my screen is doing the exact same thing. The flashing circles are happening over on the right side of the screen and every time it flashes, the mouse disappears over to the right side of the screen. I cannot get any work done. I did disable the touch screen and it will work now but if I reboot then it will come right back. This is horrible quality control on HP's part. They need to fix this and even though I haven't worked on this pc for maybe 10 hours total, it's unusable and obviously a product defect on HP. Of course, my warranty expired 4 months ago.

 

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