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Lollo88
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Message 1 of 4
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Flickering

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HP Spectre x360 convertible
Microsoft Windows 10 (64-bit)

Hi guys, my screen is showing flickering. Almost black screen. When is connected to a TV screen instead both the screen are working, and the internal montitor only has weak flicker from left to right. 

I tried the hard reset and also to update the software of the intel HD graphics 630, nothing has changed. 

Any feedback? The warranty  expired few months ago of course

 

 

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@Lollo88

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Lollo88
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Hi thanks for your reply. 

 

Yes is still does. I just tried. 

 

Actually the screen become all black and it loose also the contact with the external screen even (television). 

As I mentioned before if it is connected with the TV (with a HDMI cable)  I have just a light flickering from left to right only on the internal monitor. While without cable the flickering is almost all black and I cant use the Laptop at all since I cant see. The only way is using and external monitor 

 

Do you have any more feedback? 

 

Thanks a lot 

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Echo_Lake
HP Support Agent
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23,544 23,502 1,069 1,101
Message 4 of 4
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@Lollo88

Thank you for posting back.

 

This sounds like hardware related issue with the internal display.  I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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