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Corky-window
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Ghost/Phantom Touches - HP Pavilion 2 in 1

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HELP! My HP Pavilion 2 in 1 has Ghost/Phantom Touches and will not let me enter my PIN. How do I get past this, disable the touch screen and/or fix this?

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Echo_Lake
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@Corky-window
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • What is the operating system?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

I would suggest you first perform a hard reset on the notebook. Follow steps from the link: https://hp.care/2GnkMa8

Once done, try running a touch screen diagnostic test.

Step by step instructions to perform the test Go to http://hp.care/2chznWE and expand and follow the steps mentioned under “Touch screen responds inaccurately”.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
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@Corky-window

  • Are you able to see the HP logo screen?
  • What happens when you start your computer?
  • Have you tried above troubleshooting steps?

If no please try and keep me posted on result. 

ECHO_LAKE
I am an HP Employee

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Corky-window
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Hi, sorry i was away and did not see your messages.

 

  • Did this happen after a recent window or software update?  - no
  • What is the operating system? - Win 10
  • Have you tried any troubleshooting steps? - I cant log into the system, it won't let me enter my PIN.
  • What is the product number of your device? - HP Pavillion x360 m3 convertible PC

I would suggest you first perform a hard reset on the notebook. - done this, the PC starts up, the ghosting makes it impossible for me to enter my PIN and go any further than the start screen.  Because I can't enter my PIN, I cant disable the touch screen.

 

What else can i do?

 

Thank you for your help!

 

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@Corky-window
Thank you for posting back, 

 

Try performing Ctrl+Alt+Delete and check whether you can see change password options?

Have you tried On-Screen keyboard options? Click the white circle in the lower-left corner and use the on-screen keyboard

Could you please share the picture of the password screen?

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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