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lovelydee_16
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Message 1 of 2
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Grainy/snowy video

HP Recommended
HP Pavilion All-in-One - 27-a030 (Touch)
Microsoft Windows 10 (64-bit)

When utilizing the camera features through the original software that came with the computer its grainy/snowy and I am not getting a clear connection when utilizing zoom or skype.  I want to know how to fix this.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @lovelydee_16

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

I recommend you update the BIOS from this link, enter your Product number or name.

 

If the issue persists, reinstall the webcam on the computer.

 

For more information on resolving issues with the webcam, kindly refer to this document.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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