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Graphic card isn't working after PC crash & Green lines on Monitor

HP Recommended
HP-Desktop Obelisk
Microsoft Windows 10 (64-bit)

Hello, I was playing a game on my brand new PC that I bought 2 weeks ago at BestBuy.
After a few matches, I decided to look at the temperature of my GPU in Omen Command Center.

Once Omen Command Center Started, It proposed me to do an update, I did the update, restarted my computer, opened the game I was playing back (Which is Call of Duty Modern Warfare) did a whole match & then my PC crashed (It restarted the PC).

When I re-opened the PC the whole monitor had horizontal lines everywhere & my 2070 wasn't detected by NVIDIA Geforce Experience. It's still detected by windows but it has a yellow triangle on it saying that something is wrong.

I tried pretty much everything I could by myself, The graphic cards is well plugged, I deleted everything from Nvidia & reinstalled it. Updated Windows. Updated my Bios with the HP diagnostic software. Also tried to plug the PC on a different monitor and it does the same thing so the problem isn't the monitor but the GPU itself. Tried to restart it about 25 times but nothing worked.

I have a 1 year warranty on my product but I'd like to fix this because it would be a pain *** to ship it back.
If anyone encountered this issue I would appreciate any help. Thanks.

HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@Jornova12 Welcome to HP Community!


I understand that you are getting green lines on the monitor.


Is this happen only with particular games or all games?

Have you checked the lines appear on the BIOS screen as well?


Please provide the pictures of the screen.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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