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Graphics Card/Mother Board issue

Microsoft Windows 10 (64-bit)

Here are the events that occured in chronological order:


Playing Hearthstone when screen glitched out and computer froze.

Rebooted computer to see green lines over display of windows loading screen.

Windows fails to load citing video tdr failure.

After several different options, I have the computer do a full reset. This changes nothing.

A friend gives me a GeForce GTX 760. Buy a new power supply to support it, install both. Now the computer does not even attempt to load Windows; instead it displays HP screen version 7.05. Says hit esc to enter options menu, but when I hit esc the keyboard goes dark. If I hit any key the keyboard goes dark.

After reading that it could be a legacy bios issue I bought a GeForce GT 730, but with the same result as the 760.


And this is where I'm at. If I put the old graphics card back in it replicates the same failed boot problem, and the other cards don't load properly. Any ideas?

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HP Recommended

Graphics Card/Mother Board issue

@Redsg, welcome to the forum.


I believe that the GT 730 requires UEFI in the motherboard the same as the GTX 760.  You can contact the manufacturer's Tech Support to see what they have to say.


One other suggestion, you should test the power supply unit (PSU) to see if it is failing.  Here is a guide to help you troubleshoot it.  The symptoms that you describe can be caused by a failing PSU.


Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Message 3 of 3
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Graphics Card/Mother Board issue

I spent a few hours looking into this and I did get my Radeon RX 580 working with this PC by doing a motherboard bios update. The PCI slots are version 2 and the video card is PCI 3. Everything I have read says they are backwards compatible.


I was getting no video after I installed my card. Updated the bios to HP version 8 and now the video card works. I had a hard time finding the bios update so the link is below. I have an H8-1234. I hope this helps someone. I registered here so I could respond in hopes someone else may be able to fix this issue also.

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