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Antonio1799
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Message 1 of 3
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Graphics card not detected

HP Recommended
Desktop HP Pavilion - 550-350nl
Microsoft Windows 10 (64-bit)

Hi, i have this Desktop HP Pavilion - 550-350nl and i wanted to upgrade my graphics card so I bought the GTX750TI .

When i power the pc i have black screen and if i use the integrated graphics card it works (by switching the hdmi port). My windows can't detect the video card and i cannot install the driver "missing hardware". i tried updating the bios but the latest version doesn't install (the A20) i have (A14). I don't know what to do. Nothing works. pls help me! 

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Prométhée
Level 16
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Message 2 of 3
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HP Recommended

Hi

first point
Have you checked and replaced if necessary the power supply?
this card may be too powerful, check if you have all the necessary connectors (pcie 6 8 pins)

sometimes you can try this too

Computer Does not Start After Installing a Video Card (Windows 10, 😎

 



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Antonio1799
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Message 3 of 3
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HP Recommended

Yes, i now have a 500w Power supply and a 6pin cable. That's not the issues

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