• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-20-2023 04:55 PM

HP Recommended
Product: HP 27es 27-inch Display
Operating System: Microsoft Windows 10 (64-bit)

Hi! my monitor (the HP 27es) has been showing 'input signal not found' and saying that none of the HDMI cables are connected. no matter what i do (switching around the cords, resetting the monitor, resetting my desktop) the message doesn't change. this is a recent phenomenon. the desktop is an HP omen 870-224. thank you!

Category:
1 REPLY 1

‎07-21-2023 12:17 AM

HP Recommended

@rspencer52 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c05389962

 

It has 3 HDMI ports (2 from motherboard and 1 from NVIDIA GeForce GTX 1060 (3 GB) . Two HDMI ports on its motherboard are disabled:  Integrated video is not available if a graphics card is installed..

 

(two HDMI ports at location 3 are disabled.)

 

My question: Which HDMI port do you use ? You have to use HDMI port on the external video card. other TWO ports won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.