HDMI port Covered

[AndrewMitosis]

Im trying to set up multi displays and on one my hdmi ports has a black plastic piece covering it. I dont know if its there for a reason or how to remove it.

[AndrewMitosis]

And i opened up my computer and i can see there is an HDMI port behind the cover.

[Paul_Tikkanen]

Hi:

According to the product specs for your PC, it comes with an AMD Radeon RX 580 graphics card.

https://support.hp.com/us-en/document/c06124757

The specs indicate that there is no onboard video in the Sunflower motherboard, so I have no idea why there is a HDMI port being covered.

I can tell you that as long as a graphics card is installed, the onboard graphics is disabled.

The specs for the installed card indicate that it supports multiple displays.

Look under the specs section for the video card.

[AndrewMitosis]

Yes there is 2 HDMI ports and i can connect to one of them but the other has a cover on it. The one through the mother board is the one thats not working.... Nor is the VGA port through the Mother board.

[Paul_Tikkanen · Accepted solution]

That is interesting, because the specs for the card indicate that there is one HDMI port, and  + 3 DisplayPorts

Unfortunately, I wouldn't know why the other port on the graphics card would be covered.

I suppose you could remove the cover and see if you get any video output from it.

Usually a video port is covered on the video out on the motherboard when a PC comes from the factory with a graphics card.

Since the specs state your PC's motherboard has no onboard graphics, there would be no video out port to be covered.